Is SPID Down? Live status & outage reports

Service info and troubleshooting

SPID Login Page Won't Load

If the SPID portal doesn't open at all, start with the basics: clear your browser cache, disable any extensions that might block scripts, and try a different browser entirely. Chrome and Firefox tend to handle the authentication flow better than older or less common alternatives. If the page still hangs, check your DNS settings — switching to 8.8.8.8 or 1.1.1.1 often resolves silent loading failures.

Authentication Code Not Arriving by SMS

This is one of the most common friction points. The one-time code either arrives late or not at all.

• Make sure your phone has a stable signal before triggering the code request
• Check that your number is saved correctly in the identity provider account
• Wait at least 60 seconds before requesting a new code — duplicate requests can block the queue
• If SMS consistently fails, switch to the app-based OTP method if your provider supports it

Identity Provider App Freezes at Login

Some identity provider apps — Poste ID, TIM ID, Namirial — occasionally freeze on the confirmation screen. Force-close the app completely, reopen it, and try authorizing again. If the freeze repeats, check for a pending app update, since providers push fixes for authentication bugs fairly regularly.

Session Expires Before You Finish

SPID sessions time out quickly. If you're filling out a long form on a government portal and get kicked back to the login screen, it's usually a session expiry, not an error. Avoid leaving tabs idle for more than a few minutes, and don't open the same session in two browser tabs simultaneously — that tends to invalidate the token early.

Service Portal Rejects Valid Credentials

• Double-check that caps lock is off — the password field is case-sensitive
• Confirm you're using the credentials for the correct identity provider
• Reset your password only through the official identity provider website, not through the portal you're trying to access

Slow Response or High Latency on Auth Requests

Heavy traffic on government service portals — especially around tax deadlines or bonus application windows — causes noticeably slow response times. Try accessing the service during off-peak hours, typically early morning or late evening. Running a quick ping test to the portal domain can tell you whether the latency is on your end or theirs.