Is Subito Down? Live status & outage reports

Service info and troubleshooting

Subito Won't Load or Opens Slowly

If the site takes forever to open or just shows a blank page, start with the basics: clear your browser cache, disable any extensions that might interfere with page rendering, and try a different browser. On mobile, switching between Wi-Fi and mobile data often resolves loading issues caused by a stuck connection. If the problem persists across devices, the servers may be temporarily overloaded — waiting 10–15 minutes usually helps.

Login Fails or Account Won't Open

Wrong credentials are the obvious culprit, but sometimes the session simply expires or gets corrupted. Log out completely, clear cookies for the Subito domain, and log back in. If you're using saved passwords, try typing credentials manually — autofill occasionally inserts extra characters. Resetting the password through the email link is the fastest fix when nothing else works.

Search Returns No Results or Wrong Ones

This usually comes from cached filters left over from a previous session. Reset all filters manually, reload the page, and try a broader query. On the app, force-close and reopen it — search indexing sometimes lags when the app has been running in the background for a long time.

Photos or Images Fail to Display

• Check your internet connection speed: image loading typically requires at least a stable 3–4 Mbps
• Disable browser extensions that block trackers or scripts, as they sometimes prevent media from rendering
• If you're uploading photos as a seller and they don't appear, verify the file format and size — JPEG files under 8 MB upload most reliably
• On the app, go to settings and clear the image cache, then reopen the listing

Messages Not Sending or Not Arriving

Delayed or stuck messages in the internal chat are often a sync issue. Pull down to refresh the conversation thread or close and reopen the chat entirely. If messages show as sent but the other party never receives them, the problem may be on their end — try sending a short test message and ask them to check their notification settings. Notification delivery also depends on whether push notifications are enabled for the app in your phone's system settings.

Payment Doesn't Go Through at Checkout

Failed payments at checkout usually trace back to one of three things: the card issuer blocking an unfamiliar transaction, a browser that doesn't support the 3D Secure redirect, or a session timeout during the payment flow. Refresh the page, start the checkout process again from scratch, and make sure your bank hasn't flagged the transaction. Using a different card or switching to PayPal as an alternative payment method tends to resolve most cases quickly.

App Freezes or Becomes Unresponsive

Force-close the Subito app, check whether an update is available in the app store, and reinstall if the freezing happens consistently on the same screen. Older versions of the app sometimes conflict with recent OS updates, so keeping both the app and your operating system current prevents most stability issues.