Is Terviseportaal Down? Live status & outage reports

Service info and troubleshooting

Page Won't Load at All

If Terviseportaal doesn't open, start with the basics: clear your browser cache and cookies, then reload. Cached data from a previous session can block the page from rendering correctly. Try a different browser — Chrome, Firefox, and Edge all handle the portal's authentication layer differently. If none of them work, the issue might be on the server side, so wait 10–15 minutes and try again.

Login Fails with an ID Card

The most common cause is an outdated browser plugin for ID card authentication. Make sure your DigiDoc4 client is up to date and the browser extension is enabled. Sometimes the card reader isn't recognized — unplug it, wait a few seconds, plug it back in. If you're using a laptop with a built-in reader, check that the card is inserted all the way. Restarting the DigiDoc4 client often resolves detection issues without needing a full system reboot.

Mobile-ID or Smart-ID Login Stuck

• Check that your phone has a stable mobile signal or Wi-Fi connection — the authentication request won't arrive without it
• Make sure the Smart-ID or Mobile-ID app is not running in the background with a frozen session — close it fully and reopen
• If the confirmation prompt doesn't appear within 30 seconds, cancel and retry
• Confirm the control code on screen matches what appears in the app before approving

Documents or Test Results Not Showing

This usually comes down to session state. Log out completely, close the tab, reopen the portal, and log back in. If specific documents are missing rather than all of them, the data sync between the healthcare provider's system and the portal may be delayed — this can take up to 24 hours after a visit or lab test.

Interface Freezes Mid-Session

Terviseportaal runs several background requests during an active session. If the page freezes while navigating between sections, it's often a JavaScript conflict with a browser extension. Disable extensions one by one to find the culprit. Ad blockers and privacy tools are the usual suspects. Also check your internet connection — a drop in bandwidth won't crash the page but will cause it to hang on data-heavy sections like medical history.

PDF Files Refuse to Open

Some browsers block inline PDF rendering by default. If clicking a document does nothing, check that your browser's PDF viewer is enabled in settings. Alternatively, right-click the download link and save the file locally, then open it with any PDF reader. If the file downloads but appears corrupted, the upload from the healthcare provider's end may be incomplete — contact your clinic directly in that case.