Is Tiscali Down? Live status & outage reports

Service info and troubleshooting

Tiscali Website Won't Load at All

If the site just times out or throws a connection error, start with the basics: clear your browser cache, try a different browser, and check whether the issue appears on mobile data too. If it loads fine on mobile but not on your home connection, the problem is likely on your ISP's end, not Tiscali's servers.

Login Fails Despite Correct Credentials

This is usually a password cache issue or a session cookie conflict. Log out completely, clear cookies for the domain, and try again. If you recently changed your password on one device, other devices may still be sending the old credentials automatically. Use the password reset flow and set something fresh.

Email Not Sending or Receiving

Tiscali Mail is the core product for most users. If outgoing mail stalls, check your SMTP settings — the correct outgoing port is typically 465 with SSL. For incoming mail failures, verify your IMAP configuration. If webmail works but your mail client doesn't, the issue is almost always in the client's server settings, not the account itself.

Attachments and Images Won't Open

Slow or failed media loading in webmail is often a bandwidth or browser extension issue. Try disabling ad blockers or script managers, since they can interfere with how attachments are fetched. Switching to a Chromium-based browser often resolves this without any deeper digging.

Internet Connection Dropping Frequently

• Restart your router and let it fully reinitialize before testing again
• Check the cable between the router and the wall socket for physical damage
• Log into the router admin panel and look for error logs or DSL sync issues
• If the line drops at the same time each day, it may be a line quality problem worth reporting to support

Slow Speeds During Peak Hours

Run a speed test at different times of day. If you consistently get much lower speeds in the evening, you're likely hitting congestion on a shared segment. Document the results with timestamps before contacting support — it makes the conversation significantly faster.

Mobile App Freezes or Won't Respond

Force-close the app, then check if an update is available. Tiscali's mobile interface can freeze after OS updates if the app hasn't been updated to match. If reinstalling doesn't help, try accessing your account through the mobile browser instead as a temporary workaround.

Account Page Stuck on Loading Screen

This usually happens when session tokens expire mid-use. Sign out, close all tabs, reopen the browser, and sign back in. If the personal account area still won't load, try disabling any privacy-focused extensions that block third-party scripts — some dashboard components depend on them.