Is Télévision Down? Live status & outage reports

Service info and troubleshooting

Video stream freezes or buffers constantly

Check your internet speed first. Streaming requires at least 5 Mbps for SD and 25 Mbps for 4K content. Restart your router by unplugging it for 30 seconds. Close other apps consuming bandwidth like downloads or gaming. Clear the app cache in your device settings. If using Wi-Fi, move closer to the router or switch to a wired connection. Try lowering video quality in playback settings.

Cannot log into personal account

• Verify you are entering the correct email and password
• Use the password reset option if you have forgotten credentials
• Clear browser cookies and cache, then try again
• Disable browser extensions that might block login forms
• Try a different browser or use incognito mode

Payment method declined during subscription renewal

Confirm your card has not expired and has sufficient funds. Contact your bank to ensure they are not blocking the transaction. Update payment information in account settings. Remove the old card and add it again. Some banks flag streaming service payments as suspicious, so you may need to authorize the charge.

App crashes on startup or during playback

Update the app to the latest version from your device store. Restart your device completely. Uninstall and reinstall the app if the problem persists. Check if your operating system needs updating. Free up storage space as insufficient memory causes crashes. Disable battery optimization for the app in system settings.

No sound while video plays normally

Check device volume and unmute if needed. Test sound with other apps to rule out hardware issues. Disconnect and reconnect Bluetooth devices or headphones. Check audio output settings in the app. Restart the video or switch to a different title.

Search function returns no results

Check your spelling and try simpler search terms. The catalog may not include certain titles in your region. Clear app data and cache. Log out and log back in to refresh the content library.