Is PayPal Down? Live status & outage reports

Service info and troubleshooting

PayPal App Crashes or Won't Open

If the mobile app freezes on launch or closes immediately, start with the basics: force-quit it, clear the cache in your phone's app settings, then reopen. If that doesn't help, uninstall and reinstall the latest version from the App Store or Google Play. Outdated builds are a common culprit behind random crashes.

Login Errors and Account Access Issues

A failed login usually comes down to one of these:

• Wrong password or email — use 'Forgot Password' to reset via email or SMS
• Two-factor authentication code not arriving — check spam, or try resending after 60 seconds
• Account temporarily locked — happens after multiple failed attempts, wait 30 minutes before retrying
• Browser storing outdated session data — clear cookies and cached files, then try again

Payment Won't Go Through

Declined transactions are frustrating but usually fixable. First, confirm your linked card or bank account is still valid and hasn't expired. Check that billing details match exactly what your bank has on file — even a small mismatch triggers a decline. Some banks block international or online-only transactions by default; call them to authorize it. Also make sure your PayPal balance or backup funding source has enough funds.

Money Transfer Gets Stuck

If a transfer shows 'pending' for longer than expected, it's often a routine security review. Transfers to new recipients or unusually large amounts get held for 24–72 hours. Nothing to do but wait — canceling and resending won't speed it up and may cause duplicate charges.

Website Not Loading or Slow Response

• Try a different browser or switch between Wi-Fi and mobile data
• Disable browser extensions, especially ad blockers — they occasionally break the checkout flow
• If paypal.com times out entirely, check your DNS settings or flush the DNS cache on your device

Notifications and Confirmation Emails Not Arriving

If payment confirmations or security codes aren't showing up, check your spam folder first. Add the sender domain to your contacts whitelist. On mobile, go to system settings and make sure notifications are enabled for the app — iOS sometimes resets these after an update.