Is Wetaxi Down? Live status & outage reports

Service info and troubleshooting

Wetaxi App Won't Open at All

Force-close the app completely and relaunch it. If that doesn't help, clear the app cache through your device settings — on Android go to Apps, find Wetaxi, and tap Clear Cache. On iOS, deleting and reinstalling is the fastest fix since iOS doesn't expose cache controls directly.

Login Fails Despite Correct Credentials

This usually comes down to one of three things: a session that's gone stale, a temporary account lock after multiple failed attempts, or a phone number entered in the wrong format. Try logging out fully if you're stuck on a loading screen, then log back in. If the confirmation SMS isn't arriving, check that your number has no typos and that your carrier isn't blocking short-code messages.

Confirmation SMS Never Arrives

• Check that your phone isn't in Do Not Disturb mode blocking unknown senders
• Make sure you have mobile signal, not just Wi-Fi, since some carriers route SMS differently
• Wait 60–90 seconds before requesting a new code — duplicate requests can cancel each other out
• Restart your phone if no SMS has arrived after several minutes

Payment Goes Through but Ride Isn't Booked

Clear the app data, open a fresh session, and check your bank app to confirm whether the charge actually posted. If money left your account but no booking appeared, contact support with the transaction timestamp — the payment gateway and the booking system occasionally fall out of sync.

Map Freezes or Doesn't Load Drivers

Switch between Wi-Fi and mobile data. A weak signal causes the map tiles to hang indefinitely. If the interface is frozen completely, the screen hasn't crashed — it's usually waiting on a location data packet. Toggling airplane mode off and on resets the GPS lock and often clears the freeze within seconds.

Rides Not Showing in Order History

Log out and back in to force a session refresh. Order history syncs from the server on login, so a stale session can show an empty or outdated list even when rides exist.

App Runs Slowly or Lags Heavily

• Close background apps eating RAM before launching
• Check your ping — anything above 200ms will make the booking flow sluggish
• Uninstall old versions and grab the latest release from the official store
• If lag persists only on Wi-Fi, the issue is likely router-side: try restarting it