Is willhaben Down? Live status & outage reports

Service info and troubleshooting

Willhaben App Won't Open or Crashes

If the app freezes on launch or closes immediately, the most common cause is an outdated version. Check the App Store or Google Play for pending updates. If the app is current, clear its cache through your phone's app settings, then restart the device. Reinstalling usually resolves persistent crash loops.

Listing Photos Fail to Load

Images not appearing in ads is often a local network issue rather than a server problem. Switch from Wi-Fi to mobile data or vice versa to test. If thumbnails show but full images don't, the connection is likely too slow or unstable. Restarting your router or moving closer to the access point typically helps.

Login Errors or Account Access Denied

Wrong credentials are the obvious culprit, but sometimes the session token expires or gets corrupted. Log out completely, clear cookies and site data in your browser, then log back in. If you're getting an error about an unrecognized device, check your email for a verification link that may have landed in spam.

Search Filters Not Responding

• Reload the page entirely rather than just changing filter values
• Disable browser extensions that interfere with JavaScript
• Try a different browser to rule out a local rendering issue
• If using the app, force-close and reopen it

Payment Not Going Through at Checkout

Failed transactions at the payment step are usually caused by one of three things: the card issuer blocking the charge, incorrect billing details, or a temporary issue with the payment processor. Confirm your card supports online purchases and that the billing address matches what your bank has on file. If the problem repeats, contact your bank to check whether the transaction was flagged.

Messages Not Sending or Delivering

• Check your internet connection first — the messaging feature drops silently on weak signals
• If sent messages show no delivery confirmation, the recipient may have blocked you or deactivated their account
• Logging out and back in refreshes the messaging session and often fixes stuck queues

Slow Loading and High Response Times

Heavy server load during peak hours can cause sluggish page rendering. If everything feels slow across multiple pages, test your connection speed. A ping above 150 ms to local servers will noticeably degrade the browsing experience. Wired connections or strong Wi-Fi signals help more than switching DNS, but flushing your DNS cache is still worth trying on Windows or macOS.