Is Zalando Down? Live status & outage reports

Service info and troubleshooting

Site won't load or displays error pages

Check your internet connection first. Clear browser cache and cookies, then restart the browser. If the homepage loads but product pages don't, disable browser extensions temporarily—ad blockers sometimes interfere with image galleries. Try accessing the site through a different browser or in incognito mode to rule out local data conflicts.

Payment transaction fails at checkout

• Contact your bank to confirm the card isn't blocked for international transactions
• Verify you have sufficient funds and your daily spending limit isn't reached
• Try a different payment method—PayPal or direct debit instead of credit card
• Clear checkout by removing all items and adding them again
• Disable autofill features that might enter incorrect billing details

App crashes or freezes during browsing

Force close the application completely and reopen it. Check if you're running the latest version in App Store or Google Play—outdated versions often conflict with server updates. Free up device storage if you have less than 1GB available. Uninstall and reinstall the app if crashes persist, which clears corrupted temporary files.

Can't log into account

Double-check your email address for typos. Use the password reset function if you're unsure about credentials. If reset emails don't arrive, check spam folders and add noreply addresses to your contacts. Account lockouts happen after multiple failed attempts—wait 30 minutes before trying again.

Product images won't load properly

Weak mobile data connection causes this frequently. Switch to WiFi or move to an area with better signal. Images load in compressed format on slower connections—tap on them to force full resolution loading. Restart your router if WiFi speed seems unusually slow.

Search returns no results

Simplify your search terms—single keywords work better than long phrases. Check spelling and remove filters that might be too restrictive. The search database updates overnight, so newly added items might not appear immediately.