Is ImmoScout24 Down? Live status & outage reports

Service info and troubleshooting

App crashes when opening property listings

The mobile application sometimes freezes or closes unexpectedly when you try to view apartment details. Clear the app cache first: go to your phone settings, find ImmoScout24 in the apps list, and tap 'Clear Cache'. If that doesn't help, uninstall and reinstall the application. Make sure you're running the latest version from App Store or Google Play.

Login fails despite correct password

• Check if your email address is typed correctly, without extra spaces
• Try resetting your password through the 'Forgot Password' link
• Clear browser cookies and cache, then attempt logging in again
• Disable browser extensions that might interfere with authentication
• Try a different browser or use incognito mode

Search filters return no results

This usually happens when too many filters are active simultaneously. Remove some criteria one by one, starting with the most specific ones like exact move-in dates or detailed amenities. Sometimes the database needs a moment to update new listings, so searching for very recent properties might show fewer results than expected.

Messages to landlords don't send

Check your internet connection first. If you're on mobile data, switch to WiFi or vice versa. The platform limits how many messages you can send within a short timeframe to prevent spam, so wait 10-15 minutes before trying again. Make sure your message isn't too short—write at least two sentences introducing yourself.

Photos won't load in listings

Images fail to display when your connection is slow or unstable. Refresh the page or restart the app. If you're using a browser, disable ad blockers temporarily as they sometimes block image servers. On mobile devices with limited storage, the app might struggle to cache images—free up some space and try again.

Payment for premium membership fails

Verify that your card has sufficient funds and isn't expired. Contact your bank to ensure they haven't flagged the transaction as suspicious. Try using a different payment method like PayPal or direct debit. Clear your browser data and restart the payment process from scratch.