Is Zoom Down? Live status & outage reports

Service info and troubleshooting

Can't connect to a meeting

If the app hangs on 'Connecting...' or throws an error right when you're trying to join, the first thing to check is your internet connection — run a quick speed test. Zoom needs at least 1.5 Mbps up and down for stable HD video. If the speed is fine, try switching from Wi-Fi to a wired connection or vice versa. Restarting the router often helps more than people expect.

Video freezes or drops to slideshow

This is almost always a bandwidth issue. Close browser tabs, pause any downloads, and ask others on the same network to hold off on streaming. In the app settings, lower the video quality: go to Settings → Video and turn off HD. If you're on Wi-Fi, move closer to the router — walls and distance matter more than most people realize.

Microphone not working in a call

Before blaming the app, check your OS sound settings: the mic might be muted at the system level or assigned to the wrong device. Inside the meeting, click the arrow next to the mic icon and make sure the correct input is selected. Also check that Zoom has microphone permission in your system privacy settings.

High latency and choppy audio

High ping in a video call usually comes from network congestion. Try these steps:

• Switch to a 5 GHz Wi-Fi band if your router supports it
• Close background apps that use the network (cloud sync, updates, etc.)
• In Zoom settings, enable 'Use original sound' only if your mic quality is already good
• Restart the app completely — not just minimize it

Camera not showing video

If your camera feed is black or missing, first check whether another app (Teams, browser, OBS) is using the camera at the same time — only one app can capture it at once. Quit the competing app, then rejoin the meeting. If that doesn't help, unplug and replug a USB camera, or restart the Zoom client.

App crashes or freezes mid-meeting

Outdated versions of the desktop client tend to crash more often. Go to the profile icon → Check for Updates and install whatever's available. If updates don't fix it, clear the app cache: on Windows, delete the contents of %AppData%\Zoom\data; on Mac, remove ~/Library/Application Support/zoom.us/data. Then restart the app.