Is Agenzia delle Entrate Down? Live status & outage reports

Service info and troubleshooting

Website Fails to Load or Times Out

Agenzia delle Entrate's portal gets noticeably slow during peak periods — especially around tax deadlines in June and November. If the page hangs or returns a timeout error, start by clearing your browser cache and cookies. Chrome and Firefox both accumulate outdated session data that conflicts with the site's authentication system. Try a different browser before assuming the server is down. If the problem persists across browsers, check your DNS settings and switch to a public resolver like 8.8.8.8.

Login Errors in the Personal Account

SPID and CIE-based logins are the main entry points, and both can fail for different reasons. SPID errors usually come from a mismatch between the identity provider session and the portal session — logging out of your SPID provider completely and starting fresh often fixes it. CIE login failures are frequently caused by an outdated card reader driver or an NFC chip that isn't being detected properly on mobile. Make sure the Cittadini app is updated and NFC is active on your device.

Tax Payment Not Going Through

• Verify that your bank supports the pagoPA circuit — not all Italian credit unions have enabled it fully.
• Check the payment notice number (codice avviso) carefully; a single wrong digit causes an immediate rejection.
• If you're paying through your bank's online platform, ensure the session hasn't expired mid-transaction.
• Retry during off-peak hours if the payment gateway returns a generic error with no explanation.

Mobile App Freezing or Crashing

The official app occasionally freezes on the document summary screen, particularly on older Android versions. Force-stopping the app and clearing its cache from device settings usually restores normal behavior. If the app crashes on launch, an OS update may have broken a dependency — reinstalling the latest version from the store resolves this in most cases.

Uploaded Documents Not Appearing

After submitting a declaration or attachment, the confirmation screen may appear but the document won't show in your history for several minutes. This is a backend indexing delay rather than a failed upload. Wait ten minutes and refresh the page before attempting to upload again, since duplicate submissions can create processing issues that require manual resolution by support staff.

Search Returning No Results

The internal search on the portal is sensitive to exact phrasing. Using common abbreviations or regional terminology often returns nothing. Try broader terms or navigate directly through the service categories instead of relying on search.