Payment Not Going Through at Checkout

- Verify that your card supports 3D Secure authentication and that your bank hasn't blocked international transactions - Try a different browser — some extensions interfere with the payment iframe - Switch from a saved card to manual entry, as stored card data occasionally becomes stale - If the error appears after the bank confirmation step, wait 10 minutes before retrying, since a duplicate charge attempt can trigger an automatic block

Boarding Pass Won't Download or Open

- Check that your device has a PDF viewer installed and set as default - If the download starts but the file appears empty, your storage may be full - On the web, right-click the download link and choose save as instead of opening directly

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Is Austrian Airlines Down? Live status & outage reports

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Service info and troubleshooting

Austrian Airlines App Won't Load at All: If the mobile app freezes on the splash screen or refuses to open, start by force-closing it and clearing the cache through your phone's app settings. On iOS, delete and reinstall the app entirely — it often resolves corrupted local data. Make sure your OS version meets the current requirements listed on the App Store or Google Play page.
Login Fails Despite Correct Credentials: Session tokens can get stuck, especially after a password reset. Clear browser cookies completely, not just the cache, then try logging in from a private window. If you use the mobile app, sign out from all devices via the account settings on the web version first, then attempt a fresh login.
Payment Not Going Through at Checkout: Verify that your card supports 3D Secure authentication and that your bank hasn't blocked international transactions

Try a different browser — some extensions interfere with the payment iframe

Switch from a saved card to manual entry, as stored card data occasionally becomes stale

If the error appears after the bank confirmation step, wait 10 minutes before retrying, since a duplicate charge attempt can trigger an automatic block
Booking Search Returns No Results: This usually happens when the search parameters conflict — for example, an infant passenger added without an accompanying adult. Reset all filters, reselect travel dates manually, and avoid using browser autofill for city names, as it sometimes substitutes wrong airport codes.
Seat Map Fails to Display: The interactive seat map relies on a separate data request that can time out on slow connections. Reload the page rather than navigating back, and if the issue persists on mobile data, switch to Wi-Fi. Some ad-blocking tools also strip the graphical components — try disabling them temporarily.
Boarding Pass Won't Download or Open: Check that your device has a PDF viewer installed and set as default

If the download starts but the file appears empty, your storage may be full

On the web, right-click the download link and choose save as instead of opening directly
Confirmation Email Never Arrives: Check your spam folder first, then verify the email address in your profile matches exactly what you used at booking. Some corporate mail servers reject automated messages from airline domains — ask your IT team to whitelist the sender address, or add a personal email as a backup contact in your account settings.