Is Tripadvisor Down? Live status & outage reports

Service info and troubleshooting

App crashes when opening reviews

The mobile app sometimes freezes or closes unexpectedly when you try to read hotel or restaurant reviews. Clear the app cache first: go to your phone settings, find Tripadvisor in the apps list, and tap 'Clear Cache'. If that doesn't help, uninstall and reinstall the app completely. Make sure you're running the latest version from the App Store or Google Play.

Photos won't upload to reviews

When you try to add images to your review, they either get stuck uploading or show an error message. Check your internet connection speed first. Large photo files can timeout on slow connections. Try compressing images before uploading or switch from mobile data to Wi-Fi. Also verify that the app has permission to access your photo gallery in phone settings.

Search results don't load properly

• The search bar spins endlessly without showing any hotels or restaurants
• Filters reset automatically when you try to apply them
• Map view displays blank spaces instead of locations
• Price ranges show incorrectly or not at all

Refresh the page or restart the app. Clear your browser cookies if you're on desktop. Check if your browser extensions are blocking scripts—ad blockers sometimes interfere with search functionality.

Can't log into account

Password reset emails aren't arriving, or the login button does nothing when clicked. First, check your spam folder for reset emails. Try a different browser or device to rule out local issues. If you're using social login through Facebook or Google, make sure those accounts are still connected and active. Disable any password managers temporarily—they sometimes autofill incorrect credentials.

Booking confirmation doesn't appear

You completed payment but received no confirmation email or the booking doesn't show in your trips. Wait 15-20 minutes as processing can be delayed. Check your email spam folder thoroughly. Log out completely and log back in to refresh your account data. Contact your bank to confirm the payment went through before attempting another booking.