Is BASE Down? Live status & outage reports

Service info and troubleshooting

BASE App Refuses to Open or Load

If the BASE app freezes on launch or shows a blank screen, the most common culprit is cached data that's gone stale. Clear the app cache through your device settings, then force-close and reopen it. If that doesn't help, uninstall and reinstall the latest version from the official store. Make sure your operating system is up to date, since older Android or iOS versions can cause compatibility issues.

Login Fails or Account Won't Authenticate

Double-check that your phone number is entered in the correct format, including the country code. If the one-time SMS code isn't arriving, wait a minute and request it again. Persistent login failures sometimes point to a temporary session conflict — logging out from all devices via account settings and trying again usually resolves it.

Online Payments Not Going Through

A declined payment rarely means the service is broken. First verify that your payment details are current and that your card hasn't expired. Check whether your bank is blocking the transaction — some issuers flag mobile operator payments as suspicious. Try a different payment method or contact your bank to whitelist the merchant.

SMS Messages Not Being Sent or Delivered

• Check your remaining message balance or active bundle
• Restart your phone to force a fresh connection to the network
• If messages to a specific number fail, the issue may be on the recipient's end
• Roaming restrictions can silently block outgoing SMS abroad

No Signal or Weak Network Coverage

Moving indoors, into basements, or to rural areas can drop BASE signal significantly. Toggle airplane mode on and off to force the device to reattach to the nearest tower. If the issue is persistent in your area, check the coverage map on the official website to confirm whether your location is within the service zone.

Mobile Internet Is Slow or Drops Out

Network congestion during peak hours often causes speed dips. Try switching manually between 4G and 3G in your mobile network settings to find a more stable band. Also confirm your mobile data APN settings match the operator's official configuration, since incorrect APN values silently throttle throughput or cut connectivity entirely.

Personal Account Page Won't Load Properly

If the self-service portal shows broken layout, missing buttons, or refuses to complete actions, start by switching browsers. Clear cookies and cached files, or try an incognito window. JavaScript must be enabled for the portal to function correctly. If the issue persists across multiple browsers, the problem is likely a temporary server-side disruption — waiting 15 to 30 minutes and retrying usually fixes it.