Shows where the service URL was unreachable during the detected outage periods. Percentages indicate the share of failed checks from monitoring locations in each country.
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If the mobile app crashes on launch or stays on a loading screen, start with the basics: force-close it, then reopen. If that doesn't help, clear the app cache in your device settings. On Android, go to Settings → Apps → BluOr → Storage → Clear Cache. On iOS, delete and reinstall the app. Make sure your OS version is supported — outdated Android or iOS builds often cause silent compatibility failures.
A wrong-password error when you're sure the credentials are right usually points to one of three things: the session wasn't properly closed last time, the account got temporarily locked after multiple attempts, or the browser has cached stale auth cookies. Clear cookies and site data for the banking domain, then try again in a private window. If the lockout persists, use the password reset flow or call the support line directly.
When a payment sits in 'processing' for more than a few minutes or returns a vague error, check the following:
If the funds were debited but the payment shows as failed, don't retry immediately — contact support with the transaction ID to avoid a duplicate charge.
High latency on the BluOr Bank web interface is usually a local network issue. Run a quick speed test; if your connection is below 5 Mbps or packet loss is above 2%, the problem is on your end. Restart your router, switch from Wi-Fi to a wired connection, or try mobile data. If the site loads fine on mobile data but not on your home network, the issue is almost certainly your ISP or router DNS — switch to 8.8.8.8 or 1.1.1.1 in your network settings.
Missed transaction alerts or OTP codes that never show up are often caused by disabled notification permissions rather than a server issue. On both Android and iOS, check that notifications are allowed for the app at the system level, not just inside the app itself. Also check that battery optimization or 'Do Not Disturb' mode isn't blocking background delivery. If SMS codes are delayed, network congestion on your carrier's side is the likely cause — wait two minutes before requesting a new code.
A frozen screen during a transfer or account management usually means the session token expired while you were inactive. Refreshing the page logs you out and resets the state — your in-progress transfer won't be saved, but no funds will move unless the confirmation step was already completed. To avoid this, don't leave the banking tab idle for more than five minutes.