Is Maksu- ja Tolliamet Down? Live status & outage reports

Service info and troubleshooting

Site Won't Load or Responds Slowly

Maksu- ja Tolliamet's web portal occasionally becomes sluggish during peak filing periods, especially around tax deadlines. If the page hangs or returns a timeout error, start with the basics: clear your browser cache and cookies, then try reloading. If that doesn't help, switch to a different browser — Chrome and Firefox tend to behave more consistently with the portal than older Edge versions. Check whether your internet connection is stable by opening another site. A wired connection is more reliable than Wi-Fi if you're submitting declarations or making payments.

Login Fails or Session Keeps Expiring

Authentication issues on the e-MTA portal are often tied to ID-card or Mobile-ID problems rather than the site itself.

• Make sure your ID-card reader drivers are up to date and the card is inserted properly before opening the browser.
• If using Mobile-ID, confirm your phone has signal and the SIM card supports the service — some older SIMs need replacement.
• Disable browser extensions like ad blockers or script blockers, as they can interfere with the authentication flow.
• If your session expires repeatedly mid-task, avoid leaving the portal idle; the timeout is short by design.

Payment Not Going Through

If a tax payment fails at the confirmation step, the issue is usually on the bank's side. The portal redirects you to your bank's online interface, so if that page doesn't load or returns an error, log into your bank directly and check whether the transaction was blocked or requires additional authorization. Some banks flag large or unusual transfers for manual review. After confirming the payment elsewhere, return to e-MTA and verify the status has updated — occasionally there's a short delay before the portal reflects a completed transaction.

Declarations Not Submitting Correctly

Frozen or unresponsive forms usually happen when the browser tab has been open too long or JavaScript encounters an error mid-session. Refresh the page, but be aware this may clear unsaved data. Use the built-in save draft option early and often. If a specific field refuses to accept input or the submit button stays inactive, try zooming the browser to 100% — layout rendering bugs can block interactive elements at non-standard zoom levels.

Mobile App Crashes or Won't Open

• Force-close the app and relaunch it before assuming something is broken.
• Check that the app is updated to the latest version; outdated builds sometimes lose compatibility with backend changes.
• If the app freezes on the loading screen, a full reinstall usually resolves it.
• On Android, check that the app has permission to access network and storage.