Is Gemini Down? Live status & outage reports

Service info and troubleshooting

App crashes on startup or freezes

If the Gemini mobile app won't open or freezes during launch, clear the app cache first. Go to your phone settings, find Gemini in the app list, and wipe cached data. If that doesn't help, uninstall and reinstall the app completely. Make sure you're running the latest version from the App Store or Google Play. Outdated versions often cause stability issues, especially after platform updates.

Cannot log into account

Login problems usually stem from incorrect two-factor authentication codes or expired sessions. Double-check that your 2FA app time is synced correctly—even a few seconds off will generate invalid codes. If you're locked out after multiple failed attempts, wait 30 minutes before trying again. Browser users should clear cookies and cache, then restart the browser. Persistent issues might require resetting your password through the email recovery option.

Deposit or withdrawal not processing

Transactions can stall for several reasons. Check your transaction history to confirm the status—sometimes deposits show as pending while the blockchain confirms them. For withdrawals, verify you've completed identity verification and haven't hit daily limits. Network congestion on the blockchain side can delay crypto transfers for hours. If a transaction shows completed on your end but hasn't arrived, contact support with the transaction ID.

Trading interface not loading properly

An unresponsive trading screen often means your browser is overloaded. Close unnecessary tabs and disable resource-heavy extensions. Try switching browsers—Chrome and Firefox typically work best. Mobile users should check their internet connection strength; trading features need stable connectivity. If charts won't update or order books freeze, refresh the page and check your connection speed.

Error messages during verification

• Document upload failures usually happen when file sizes exceed 10MB or formats aren't supported—use JPG or PNG under 5MB
• Blurry photos get rejected automatically, so ensure good lighting and focus
• If verification stays pending beyond 48 hours, resubmit with different documents
• Browser issues can interrupt uploads; try the mobile app instead