Is Glovo Down? Live status & outage reports

Service info and troubleshooting

App Won't Open or Crashes on Launch

If Glovo freezes on the splash screen or closes immediately, start with the basics: force-close the app and reopen it. If that doesn't help, clear the app cache in your phone's storage settings — accumulated data often causes startup failures. Still broken? Uninstall and reinstall the latest version from the App Store or Google Play. Make sure your OS is up to date, since older Android or iOS versions sometimes conflict with recent app builds.

Orders Not Loading or Search Freezes

Slow or broken search usually points to a connectivity issue rather than the app itself. Check that your mobile data or Wi-Fi is actually passing traffic — open a browser and load any page. If the connection is fine but Glovo's catalog still won't load, try switching from Wi-Fi to mobile data or the other way around. Restarting your router can also resolve intermittent packet loss that the app handles poorly.

Payment Fails at Checkout

This is one of the most common friction points. A few things to check:

• Make sure the card details saved in your account are current and the card isn't expired
• Confirm your bank hasn't blocked the transaction — some banks flag food delivery platforms as suspicious
• Check that you have sufficient funds, including any temporary holds from previous orders
• Try removing the card and adding it again, since stored tokens sometimes become invalid after a bank reissue

Login Errors and Account Access Issues

If you can't log in, first verify you're using the correct phone number or email tied to the account. The SMS verification code can take a minute or two — if it never arrives, check that your number is entered with the right country code. In some cases, the confirmation message lands in spam or gets blocked by the carrier. Requesting the code again after a short wait usually resolves it.

Courier Location Not Updating on Map

When the tracking map freezes or shows the courier stuck in one place, it's almost always a client-side issue. Enable precise location permissions for the app in your phone settings. Also check that background app refresh is turned on — without it, the map won't update unless you're actively looking at the screen. A weak GPS signal indoors can cause the same visual freeze even when everything else works fine.

Notifications From Orders Not Arriving

Go into your phone's notification settings and confirm that Glovo has full permission to send alerts. On Android, battery optimization features often put delivery apps to sleep, which silences status updates. On iOS, check that notifications are set to allow banners and sounds, not just deliver silently to the notification center.