Is HRS Down? Live status & outage reports

Service info and troubleshooting

Website won't load or displays errors

If the booking platform doesn't open, first check your internet connection by opening other sites. Clear your browser cache and cookies—outdated data often causes loading issues. Try switching browsers or use incognito mode to rule out extension conflicts. If you're on mobile, uninstall and reinstall the app. Sometimes the server experiences high load during peak booking hours, so waiting 15-20 minutes helps.

Login credentials rejected repeatedly

• Double-check your email spelling and password for typos
• Use the password reset function if you're uncertain about credentials
• Disable autofill temporarily—it sometimes inserts outdated information
• Clear saved passwords in your browser and enter details manually
• Check if Caps Lock is accidentally enabled

Payment transaction fails at checkout

Payment errors usually stem from insufficient funds, expired cards, or bank security blocks on international transactions. Contact your bank to verify the card is authorized for online payments. Try an alternative payment method—different card or PayPal. Ensure billing address matches exactly what your bank has on file. Some banks flag hotel bookings as suspicious and require confirmation via SMS before approving.

Search results won't display

Refresh the page and re-enter search parameters. Check date format matches the expected input—some users accidentally select invalid check-in/check-out combinations. Disable ad blockers temporarily as they sometimes interfere with search functions. If using filters, remove them one by one to identify which causes the problem. Browser compatibility matters—update to the latest version.

Confirmation email never arrives

Check spam and promotions folders first. Add the sender domain to your contacts to prevent filtering. If using corporate email, ask IT to whitelist the domain—company firewalls often block automated booking confirmations. Request resending from your account dashboard. For urgent cases, screenshot your booking reference from the website directly.