Is Kruidvat Down? Live status & outage reports

Service info and troubleshooting

Kruidvat Website Won't Load at All

Clear your browser cache first — stale cached data is one of the most common reasons the site fails to render properly. If that doesn't help, try a different browser or switch from Wi-Fi to mobile data to rule out a local network issue. DNS problems can also block access, so switching to Google's 8.8.8.8 or Cloudflare's 1.1.1.1 DNS resolver often resolves it instantly.

Login Fails or Account Won't Open

This usually comes down to one of three things: an incorrect password, a browser that's blocking cookies, or a session that expired. Reset your password through the standard recovery flow, make sure third-party cookies are allowed for the domain, and disable any aggressive ad blockers temporarily. If you use autofill, double-check it isn't inserting outdated credentials.

Payment Not Going Through at Checkout

• Verify your card details are entered correctly, including the expiry date and CVV
• Check with your bank whether online transactions or international payments are blocked on your card
• Try a different payment method if available, such as iDEAL or PayPal
• Make sure your billing address matches what your bank has on file
• Disable browser extensions that interfere with payment forms

App Freezes or Crashes on Launch

Outdated app versions frequently cause freezing, especially after a recent OS update on Android or iOS. Go to the app store, check for a pending update, and install it. If the app still crashes, clearing its local cache through your phone's settings usually fixes corrupt data without losing your account info.

Product Search Returns No Results

Try simplifying your search query — overly specific terms or typos send the engine into a dead end. If filtered searches keep returning empty pages, reset all active filters and try again. On mobile, rotating the screen or scrolling down sometimes triggers the results to render if a JavaScript delay is causing the display to hang.

Images and Product Photos Not Displaying

This typically points to a slow or unstable connection struggling with image assets. Run a quick speed test — anything under 5 Mbps can cause media loading failures on image-heavy retail pages. Switching to a 5GHz Wi-Fi band instead of 2.4GHz or moving closer to your router usually makes an immediate difference.

Order Confirmation Email Never Arrived

Check your spam folder first. If nothing is there, log into your account and verify the email address saved in your profile is correct. Occasionally the confirmation is delayed by a few minutes during high-traffic periods. If it hasn't arrived within an hour, contacting customer support with your order number is the fastest way to confirm whether the order actually went through.