Is MyMinfin Down? Live status & outage reports

Service info and troubleshooting

MyMinfin Won't Load at All

If the portal refuses to open, start with the basics. Clear your browser cache and cookies — outdated cached data often breaks the authentication flow on government platforms. Try a different browser or switch to an incognito window. If the site still won't load, check whether your DNS is resolving correctly by trying a public DNS like 8.8.8.8. Also verify that your system clock is accurate, since a wrong date or time causes SSL certificate errors that block access entirely.

Login Fails or Loops Back

This usually comes down to one of three things: an expired eID certificate, a browser that blocks third-party cookies, or a session conflict from a previous login. Make sure your card reader software and eID middleware are up to date. Enable third-party cookies specifically for the domain, and close any duplicate tabs before retrying. If you use the itsme app to authenticate, confirm the app itself is updated and that your phone's date and time are set to automatic.

Document or PDF Won't Open

Tax documents and certificates on MyMinfin are served as PDFs through a separate viewer. If nothing appears, your browser's built-in PDF viewer may be conflicting with the platform.

• Disable browser PDF plugins temporarily and let the file download instead of opening inline.
• Check that pop-up blocking isn't silently swallowing the file window.
• If the document appears blank, try opening it in a standalone PDF reader after downloading.

Slow Response and Frozen Pages

High latency on the portal is common during peak filing periods, typically around tax declaration deadlines. Avoid using the service on the last days before a deadline if your task can wait. If pages freeze mid-session, do not close the tab immediately — wait 30 seconds, then scroll or click a neutral area. Force-refreshing while data is being submitted can corrupt your form input.

Mobile App Not Responding

• Force-stop the app and relaunch it rather than just switching away.
• Check that background data is enabled for the app in your phone settings.
• On iOS, a pending system update sometimes causes authentication modules to fail silently.
• If the app crashes on the identification screen, reinstall it — don't just update over a broken installation.

Submitted Form Shows No Confirmation

If you complete a declaration or request and receive no confirmation number or email, the submission may not have gone through. Log out fully, log back in, and navigate to your history or overview section to check whether the entry was recorded. If it's missing, the session likely timed out before the data was saved. Re-enter and submit again, this time keeping the tab active throughout the process.