Is REWE Down? Live status & outage reports

Service info and troubleshooting

App crashes during checkout process

The mobile application freezes or closes unexpectedly when you try to complete your order. Clear the app cache in your phone settings, then restart the device. If that doesn't help, uninstall and reinstall the app completely. Make sure you're running the latest version available in your app store.

Payment declined without clear reason

Your card gets rejected even though you have sufficient funds. Check if your bank requires additional authorization for online grocery purchases. Contact your bank to confirm the transaction isn't being blocked by fraud protection. Try using a different payment method or add your card details again in the payment settings.

Cannot log into account

• Enter your email slowly and double-check for typos
• Use the password reset option if you're unsure about credentials
• Disable any autofill features that might insert incorrect data
• Try logging in through a different browser or device
• Check if Caps Lock is accidentally enabled

Search returns no results

The search function shows nothing even for common products. This usually means outdated app data. Pull down the home screen to force a refresh. If using the website, clear your browser cookies and cache. Check your internet connection stability, as poor connectivity can interrupt data loading.

Order confirmation email never arrives

Verify the email address in your account settings is correct. Check your spam and promotions folders. Add the sender to your contacts list. If using corporate email, your IT department might be filtering automated messages. Request a new confirmation through your order history section.

Delivery slot selection won't load

The booking calendar stays blank or shows an error. Switch between WiFi and mobile data to rule out network issues. Try accessing during off-peak hours, as high traffic affects availability display. Close other apps running in the background that might be consuming memory.