Is SaldeoSMART Down? Live status & outage reports

Service info and troubleshooting

Cannot log in

If the login page rejects correct credentials, first check keyboard layout, Caps Lock, and saved autofill data in the browser. A common cause is an outdated password stored by the browser or password manager. If two-factor code does not arrive, wait a minute, then request a new one and check the spam folder. Also make sure the device time is set automatically: incorrect time can break one-time code validation.

The page will not open

• Check whether other websites load normally. If not, the issue is likely with the local connection.
• Reload the page with a hard refresh and clear cached files for the site.
• Try another browser or open the service in private mode to rule out extensions and corrupted cookies.
• If only some pages fail, the platform may be having temporary server-side issues; wait and try again later.

Interface freezes during work

A frozen dashboard often points to a heavy browser session: too many open tabs, low free RAM, or a browser that has not been restarted for days. Close extra tabs, disable unnecessary extensions, and update the browser to the latest version. In the mobile app, force close it and reopen. If the freeze happens when processing invoices or OCR results, reduce the number of simultaneously opened documents.

Documents do not upload

• Confirm the file format is supported and the file is not password-protected.
• Check the file size: large scans and multi-page PDFs may stall on slow internet.
• Rename the file with simple characters if the original name contains unusual symbols.
• If upload starts but never finishes, switch from mobile data to stable Wi-Fi.

OCR reads invoices incorrectly

Poor scan quality is the usual reason. Blurry photos, shadows, cut edges, and low contrast make automatic reading unreliable. Rescan the document in better light, keep it flat, and save it as a clear PDF or high-resolution image. If fields still map incorrectly, review language and document type settings before approval.

Bank connection is not syncing

If bank transactions are missing, verify that the linked bank account authorization has not expired. Some bank integrations require periodic re-consent. Also check whether the bank itself is available and whether recent account changes were made. A manual refresh may help, but if imports stop completely after credentials changed, reconnect the bank feed.

Payments or exports fail

Exporting payment files can fail when mandatory fields are incomplete: IBAN format, tax ID, payment title, currency, or due date. Review the document for validation errors and make sure decimal separators and account numbers match the expected format. If a transfer file downloads but the bank rejects it, regenerate it after correcting supplier data.

Mobile app not working

• Update the app to the newest version.
• Restart the phone and check free storage.
• Allow network access in system settings.
• If the app opens but shows blank screens, clear app cache or reinstall it.

Search finds nothing

Search problems are often caused by too strict filters: wrong date range, document type, status, or company context. Reset filters and try a broader query. If recently added invoices do not appear, wait for indexing to finish and refresh the list. Typing part of the supplier name or invoice number usually works better than a full exact phrase.