Is SEB Down? Live status & outage reports

Service info and troubleshooting

SEB App Won't Open or Load

If the SEB mobile app freezes on the splash screen or refuses to load, start with the basics: force-close the app, clear its cache (Android: Settings → Apps → SEB → Storage → Clear Cache), and reopen. If that doesn't help, check whether your OS version is still supported — older Android or iOS versions may no longer run the latest build. Reinstalling the app usually resolves persistent launch failures.

Login Errors in Online Banking

A failed login is often tied to one of three things: incorrect credentials, a browser compatibility issue, or an expired session token. Try a different browser — Chrome or Firefox tend to work best with the internet bank. Disable browser extensions, especially ad blockers, which sometimes interfere with authentication scripts. If you're using saved passwords, clear them and type manually.

Payments Not Going Through

• Check that your card or account has sufficient funds and that the daily transfer limit hasn't been reached.
• Confirm that the recipient's IBAN is entered correctly — even one wrong character will reject the transaction.
• Some payments require additional confirmation via the Smart-ID app or a code card; make sure that step was completed.
• If the payment status shows 'pending' for over an hour, contact support — it may be stuck in processing.

Slow or Unresponsive Interface

A sluggish internet banking interface is usually a client-side network issue. Run a quick speed test — anything below 5 Mbps can cause timeouts when the bank loads account data. Switching from Wi-Fi to mobile data (or vice versa) often resolves it immediately. High latency on your connection can also cause form submissions to time out without any visible error message.

Smart-ID or PIN Calculator Not Working

If Smart-ID stops generating confirmation codes, the app may have lost its registration. Re-registering Smart-ID through the SEB internet bank restores full functionality. For PIN calculator issues, make sure the device clock is accurate — code generators are time-synced, and even a few minutes' drift causes authentication to fail.

Statements and Documents Won't Download

PDF statements sometimes fail to download when the browser blocks pop-ups or redirects. Allow pop-ups for the bank's domain in your browser settings. If files download but won't open, the PDF may be partially corrupted due to a broken connection — try downloading again on a stable network.