Is TAURON Down? Live status & outage reports

Service info and troubleshooting

TAURON eMOJ App Won't Open

If the eMOJ mobile app crashes on launch or freezes at the loading screen, start by force-closing it and clearing the app cache in your phone settings. Make sure the app is updated to the latest version — older builds sometimes lose compatibility with the API after server-side updates. If the problem persists, uninstall and reinstall the app fresh.

Login Errors in the Customer Portal

Authentication failures on the online portal are usually tied to one of three things: an expired session cookie, a browser cache conflict, or a temporary issue on the authorization server. Clear your browser cache and cookies, then try logging in via a private/incognito window. If two-factor authentication is enabled, make sure the time on your device is synced correctly — a clock mismatch of even a few minutes breaks OTP verification.

Online Payment Not Going Through

• Check that your card hasn't reached its daily online transaction limit
• Disable any browser extensions that block scripts, especially ad blockers and privacy tools
• Try a different browser or switch to the mobile app
• If the payment form just spins without responding, the payment gateway may be temporarily unavailable — wait 10–15 minutes and retry
• Contact your bank to confirm the transaction wasn't declined on their end

Invoice PDF Fails to Load

When invoice documents refuse to open or display a blank page, the issue is almost always a PDF rendering problem in the browser. Try downloading the file directly instead of opening it inline. If downloads also fail, disable any download manager extensions and check that you have enough free disk space. On mobile, make sure you have a PDF viewer app installed.

Portal Interface Freezes Mid-Session

A frozen interface — buttons not responding, forms stuck mid-submit — usually points to a JavaScript error triggered by a specific browser version. Open the browser console (F12) to see if any script errors are logged. Switching to Chrome or Firefox typically resolves this. If the freeze happens repeatedly at the same step, it may indicate a server-side bug worth reporting through the official support contact form.

Notifications and Messages Not Arriving

If email notifications about bills or outages stop coming, first check your spam folder — mail filters frequently misclassify automated messages. Verify that the email address saved in your account profile is current. For push notifications in the app, go to your phone's notification settings and confirm that eMOJ has permission to send alerts. SMS messages may also be delayed during peak load periods on the mobile carrier side.