Is Tet Down? Live status & outage reports

Service info and troubleshooting

Internet Connection Drops or Goes Slow

Before calling support, run a quick check on your end. Restart your router by unplugging it for 30 seconds, then plug it back in. Connect a device directly via Ethernet cable — if the speed improves, the issue is with your Wi-Fi, not the line itself. Check whether interference from neighboring networks is affecting your signal by changing the router channel in its settings (try channels 1, 6, or 11 for 2.4 GHz). If the problem persists on a wired connection, the fault is likely on the provider side or with the ONT device.

My.Tet App Won't Load or Crashes

Clear the app cache through your phone's storage settings, then relaunch. If that doesn't help, uninstall and reinstall the app from the App Store or Google Play. Make sure your OS version meets the app's current requirements — an outdated Android or iOS can cause crashes silently.

Can't Log In to Personal Account

If the login page returns an error or just hangs, try a different browser or clear cookies and cached data in your current one. Disable browser extensions temporarily — some ad blockers interfere with authentication scripts. If you've forgotten your password, use the password reset flow rather than trying to log in repeatedly, since multiple failed attempts may temporarily lock the account.

TV Service Freezes or Buffers

This is almost always a bandwidth issue. Check how many devices are active on your network and streaming simultaneously. If you're using Tet TV through a set-top box, reboot it by holding the power button for 10 seconds. Also verify that the HDMI cable is firmly connected — a loose cable can cause signal dropout that looks like a software glitch.

Mobile Signal Is Weak Indoors

• Move closer to a window or an exterior wall
• Switch your phone to 3G manually if 4G coverage is unstable in your area
• Check whether your SIM card is seated properly by removing and reinserting it
• Restart the device to force it to reattach to the nearest tower

SMS Messages Not Delivered

If texts aren't going through, first check that you haven't accidentally enabled message blocking or reached an SMS limit. Try sending to a different number to isolate whether it's recipient-specific. If the issue affects all outgoing messages, toggle Airplane mode on and off to reset the mobile connection.

Payments Failing in the Client Portal

A failed payment usually comes down to one of three things: the card details entered don't match what the bank has on file, the bank is blocking the transaction as suspicious, or the portal session has timed out. Refresh the page, re-enter your card number carefully, and make sure your bank hasn't flagged the charge. If the problem repeats, try a different card or contact Tet billing support directly.