Is TIM Down? Live status & outage reports

Service info and troubleshooting

TIM App Won't Open or Crashes

If the TIM mobile app freezes on launch or crashes immediately, the most common cause is an outdated version. Check the App Store or Google Play for pending updates and install them. If the app is current, clear the cache through your device settings, then restart the phone and try again. Reinstalling the app from scratch often resolves persistent crash loops.

Login Fails or Password Is Not Accepted

Double-check that caps lock isn't interfering with your password entry. If you're certain the credentials are correct but the system keeps rejecting them, request a password reset via the account recovery option on the login page. Browser autofill sometimes substitutes outdated passwords, so try typing manually or use a different browser entirely.

Personal Account Page Doesn't Load

This usually points to a DNS or cache issue on your side. Try the following steps:

• Clear your browser cache and cookies, then reload the page
• Switch to a different browser to rule out extension conflicts
• Flush your DNS cache using ipconfig /flushdns on Windows or equivalent on macOS
• Try accessing the service from a mobile network instead of Wi-Fi

Mobile Internet Is Slow or Drops Out

Weak signal is the usual suspect. Move closer to a window or step outside — building materials can significantly cut reception. If the signal looks fine but speeds are still poor, reboot your device and toggle airplane mode on and off to force a fresh network connection. Also check whether data roaming settings are correctly configured if you're traveling.

SMS Messages Are Not Delivered

Delivery failures often come down to a temporary network congestion or an incorrect message center number stored on your SIM. Go into your messaging app settings and verify the SMSC number matches what TIM support publishes for your region. Restarting the device after making the correction usually kicks things back into gear.

Payment or Transfer Does Not Go Through

Check that your card details are entered correctly and that the card hasn't expired. Some transactions get blocked by your bank's fraud detection rather than the service itself — contact your bank to confirm no block is in place. Also make sure your account balance covers any associated fees, not just the transfer amount itself.