Is Wero Down? Live status & outage reports

Service info and troubleshooting

Payment doesn't go through

When a transaction fails, first check your bank account balance and daily transfer limits. Many banks set default caps on instant payments that might be lower than you expect. Open your banking app and look for payment limits in settings. If the recipient's bank doesn't support instant transfers, the payment will fail. Try sending a smaller amount as a test transaction. Sometimes the issue happens because your bank's system temporarily blocks the payment for security reasons. Contact your bank directly to verify there are no holds on your account.

App crashes during transaction

• Clear the app cache in your phone settings under Apps and Storage
• Make sure you're running the latest version from your app store
• Restart your device completely, not just close the app
• If the crash happens at the same step every time, uninstall and reinstall the application
• Check if your phone's operating system needs an update

Cannot log into account

Double-check you're using the correct credentials from your bank. Wero uses your existing online banking login, not a separate password. If you recently changed your bank password, you need to log out and log back in with the new one. After three failed attempts, most banks will temporarily lock access for security. Wait 30 minutes before trying again. Make sure your banking app is active and properly configured, as authentication happens through it.

Money sent to wrong person

The system doesn't allow canceling completed transfers. Instant payments process in seconds and become irreversible. Your only option is contacting the recipient directly and asking them to send the money back. Keep all transaction records and screenshots. If the recipient refuses to return the funds, you'll need to resolve this through your bank's dispute process or legal channels. Always verify the recipient's phone number or email twice before confirming any transfer.

Recipient didn't receive funds

Instant transfers usually arrive within 10 seconds, but occasionally take up to 24 hours if the receiving bank processes them as standard transfers. Check your transaction history to confirm the payment left your account. Verify you entered the correct contact details. Ask the recipient to check their banking app notifications and transaction history. The money might have arrived but not triggered a notification. If more than 24 hours passed, both parties should contact their banks with the transaction reference number.