Mobile App Crashes or Loads Slowly

- Force-close the app and reopen it rather than just switching away. - Check whether your device has less than 1 GB of free storage, as low space causes instability in data-heavy comparison apps. - Update to the latest version, since older builds sometimes lose compatibility with updated API responses. - If loading is consistently slow on mobile data, the issue is likely signal quality rather than the service itself — check your carrier's coverage in your current location.

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Is Geizhals Down? Live status & outage reports

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Geizhals common issues

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Service info and troubleshooting

Geizhals Won't Load in the Browser: If the page freezes on a blank screen or throws a connection error, start with the basics: clear your browser cache and cookies, then reload. Outdated cached data is a surprisingly common culprit. If that doesn't help, try a different browser or switch from Wi-Fi to mobile data to rule out a local network issue. Chromium-based browsers occasionally conflict with certain tracker-blocking extensions — temporarily disabling them often restores full functionality.
Search Results Not Showing Up: The price comparison search can silently fail when JavaScript is partially blocked or a content blocker interferes with dynamic page elements. Make sure scripts from the Geizhals domain are whitelisted in your ad blocker settings. If results still don't appear, disable browser extensions one by one to identify the conflict. On mobile, the same issue can come from an aggressive battery-saving mode that throttles background scripts.
Product Filters and Sorting Are Frozen: This usually happens after a browser session runs for a long time without a refresh. The interface state gets out of sync with the server. A hard reload fixes it in most cases. If the filters remain unresponsive, the session cookie may be corrupted — clearing site data and logging back in resolves it.
Mobile App Crashes or Loads Slowly: Force-close the app and reopen it rather than just switching away.

Check whether your device has less than 1 GB of free storage, as low space causes instability in data-heavy comparison apps.

Update to the latest version, since older builds sometimes lose compatibility with updated API responses.

If loading is consistently slow on mobile data, the issue is likely signal quality rather than the service itself — check your carrier's coverage in your current location.
Price Alerts Not Being Received: Email notifications from Geizhals can land in spam folders, especially with Gmail and Outlook, which flag automated price-alert messages. Add the sender address to your contacts or safe senders list. If the emails simply never arrive, log into your account and verify the notification address is correct and confirmed. Sometimes alerts stop after a password change resets notification preferences without warning.
Account Login Keeps Failing: Repeated login failures are almost always one of three things: a wrong email address used during registration, a password that was changed but not saved, or a browser that's autofilling credentials from an older account. Use the password reset flow and pay attention to which email address receives the reset link — that confirms which address is actually registered. After resetting, save the new credentials in your password manager before closing the tab.