Is GoDaddy Down? Live status & outage reports

Service info and troubleshooting

Website Goes Down After DNS Change

DNS propagation takes up to 48 hours, but most issues show up within the first 2–4. If your site stopped resolving after you edited records, double-check the A record points to the correct IP and TTL isn't set to something absurdly high like 86400. Use a DNS lookup tool to see what's actually being served globally — often only some regions see the old record.

Domain Login Fails or Account Locked

If two-step verification code isn't arriving, check that the phone number or email on file is current. GoDaddy sometimes locks accounts after several failed attempts — in that case, identity verification through support is the only path forward. Also confirm you're logging into the right account type: reseller and standard accounts use separate portals.

SSL Certificate Not Activating

• Certificate shows 'Pending' for over an hour — re-check that the validation email was received and the approval link clicked
• If you chose DNS validation, the CNAME record must be added exactly as shown, with no trailing spaces
• Mixed content warnings after SSL is active usually mean hardcoded HTTP links remain in your site's theme or database
• Forcing HTTPS before the cert fully propagates breaks the site — wait for the padlock before enabling redirects

Payment Fails at Checkout

Declined transactions on renewal or new purchases are usually a card issue — billing address mismatch is the most common culprit. Try removing the saved card and re-entering it manually. If the charge keeps failing, your bank may be flagging it as suspicious; a quick call to approve the transaction usually fixes it.

Hosting Control Panel Won't Load

cPanel or the Plesk-based dashboard freezing mid-session often comes down to browser cache. Clear it, or open an incognito window — that alone resolves it about half the time. If the panel loads but actions hang (file manager, database tools), the shared server may be under heavy load. Checking server status in your account dashboard confirms whether it's a platform-side slowdown.

Email Not Sending or Receiving

Microsoft 365 mailboxes through GoDaddy stop syncing when the MX records get accidentally overwritten during a DNS edit. Verify MX records match the Microsoft-provided values exactly. If webmail works but the desktop client doesn't, re-check SMTP/IMAP settings — port 587 with STARTTLS for outgoing is standard.