Is Leonardo AI Down? Live status & outage reports

Service info and troubleshooting

Images fail to generate

You hit Generate and nothing happens — the queue spins forever or throws a vague error. First, hard-refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If that doesn't help, clear your browser cache and try a different browser entirely. Chromium-based browsers tend to behave most reliably with the platform.

Interface freezes mid-session

The canvas or prompt editor stops responding after a few actions. This usually points to accumulated browser memory — especially if you've had the tab open for hours. Close other heavy tabs, reload the session, and avoid running the image editor alongside multiple generation jobs at once.

Login errors and account access issues

If you can't log in, check whether you're using the right auth method — Google, Apple, or email. Mixing them up on different sessions locks you out silently. Reset your password only if you're certain you registered via email. Also check that cookies are enabled; blocking them breaks the authentication flow completely.

Tokens not updating after purchase

You paid but your token balance didn't change. Wait two to three minutes — the system sometimes lags on syncing. If the balance is still wrong:

• Check your email for a payment confirmation
• Log out and back in to force a balance refresh
• If the charge went through but tokens never appeared, contact support with your transaction ID

Slow generation and high queue times

Peak hours — typically evenings in US timezones — stretch generation queues noticeably. Switching to a less popular model or reducing image dimensions cuts wait time significantly. Alchemy and high-resolution upscaling are the heaviest on queue load, so disable them when speed matters more than quality.

Uploaded images not loading

Drag-and-drop uploads sometimes silently fail when the file exceeds the size limit or uses an unsupported color profile. Convert images to sRGB, keep them under 10MB, and use PNG or JPEG. If the upload bar completes but the image doesn't appear, reload and re-upload — the first attempt often writes to cache without displaying.