Is Telepass Down? Live status & outage reports

Service info and troubleshooting

Telepass App Won't Open or Crashes

If the Telepass app freezes on launch or crashes immediately, start by force-closing it and clearing the cache through your device settings. On Android, go to app info and clear cached data. On iOS, swipe the app away and relaunch. If that doesn't help, uninstall and reinstall the latest version from the store. Outdated builds often break after backend updates.

Login Fails Despite Correct Credentials

A failed login usually comes down to one of three things: a browser cookie conflict, a session timeout, or a password that was reset on one device but not updated on another. Try logging in from an incognito window or a different browser. If the issue persists, use the password reset flow and make sure you're using the email address tied to your account, not an alias.

Payment Not Going Through at Checkout

• Check that your linked card hasn't expired and that the billing address matches what your bank has on file
• Temporarily disable any browser extensions that block scripts, as they can interfere with the payment iframe
• Try a different card or payment method to isolate whether the issue is with the card or the platform itself
• If your bank is declining the transaction, call them directly — some banks flag automated toll payments as suspicious

Account Page Loads But Shows No Data

This usually happens when the session token is valid but the data sync fails midway. Logging out fully and back in forces a fresh token exchange. If the dashboard still shows blank panels, try a hard refresh with Ctrl+Shift+R on desktop.

Toll Transaction History Not Updating

Transaction records can lag by several hours after a toll crossing. If yours hasn't appeared after 24 hours, check whether the transponder was properly detected — a missing read won't generate a record at all. Contact support with your route details and timestamp.

Transponder Signal Not Detected

Mounting position matters significantly. The transponder should sit behind the windshield near the top center, away from metallic tints or heating elements embedded in the glass. A misplaced unit causes frequent missed reads and triggers manual billing, which takes longer to reconcile in the app.

Slow Interface and High Response Times

• Switch from a mobile data connection to Wi-Fi and check whether the lag disappears
• Run a speed test to confirm your connection isn't the bottleneck
• If the site responds slowly on multiple networks, the issue is server-side and typically resolves within an hour or two