Is Electronic Arts Down? Live status & outage reports

Service info and troubleshooting

EA App Won't Launch or Crashes

If the EA App freezes on startup or closes immediately, start by clearing its cache: go to C:\​Users\[​username]\​AppData\​Local\​Electronic Arts\EA Desktop and delete the cache folder. Then reinstall the app using the latest installer from the official site. Make sure your graphics drivers are up to date — outdated GPU drivers are one of the most common culprits.

Can't Log Into Your EA Account

Double-check that Caps Lock is off and you're using the right email. If you've forgotten your password, use the reset link on the login page. Sometimes the login server itself is slow — wait a few minutes and try again. Clear browser cookies if you're logging in via the web.

Game Won't Connect to Online Servers

• Check your firewall and antivirus — they often block EA's ports (UDP 1024–1124, TCP 80/443)
• Restart your router and flush DNS via ipconfig /flushdns in Command Prompt
• Make sure NAT type is Open or Moderate — Strict NAT breaks matchmaking
• Temporarily disable any third-party overlay software like Discord or GeForce Experience

High Ping and Lag in Multiplayer

Ping spikes usually come from packet loss between you and the game server. Run a traceroute to EA's server IP to pinpoint where the delay occurs. Switch from Wi-Fi to a wired connection — this alone often cuts ping by 20–40 ms. If you're on a shared network, bandwidth-heavy background apps will tank your latency.

Payment Not Going Through

If your card gets declined in EA's store, first verify that your billing address matches exactly what your bank has on file. Try a different browser or switch to the EA App instead of the website. Some banks block gaming purchases by default — a quick call to your bank usually resolves this. PayPal is a reliable fallback if card payments keep failing.

Game Files Corrupted or Missing

Open the EA App, go to your game library, click the three-dot menu on the affected title, and select Repair. This checks and redownloads only the broken files without touching your saves. If repair doesn't help, a full uninstall and reinstall is the next step — just back up your save data first from Documents\[Game Name].