Is Hearthstone Down? Live status & outage reports

Service info and troubleshooting

Game Won't Launch or Crashes on Startup

If Hearthstone refuses to open or crashes right after the logo screen, start with the Battle.net desktop app — close it completely and reopen as administrator. Check that your GPU drivers are up to date, since outdated graphics drivers are one of the most common culprits. If the issue persists, run the Scan and Repair option inside the Battle.net launcher to fix corrupted game files.

Login Errors and Account Access Issues

A failed login usually comes down to one of a few things:

• Wrong region selected in the Battle.net client — make sure it matches where your account was created
• Expired session token — log out fully, clear the app cache folder, then sign back in
• Authenticator mismatch — if you recently switched phones, re-sync or remove the authenticator temporarily through account settings
• Server-side authentication hiccups — wait a few minutes and try again

High Ping and Laggy Gameplay

Spiking latency mid-match is usually a routing problem, not a server overload. Switch your in-game server region to the one geographically closest to you. On Windows, flushing DNS (ipconfig /flushdns in Command Prompt) sometimes helps. Also check if anything else on your network is eating bandwidth — streaming or large downloads will tank your ping.

Game Freezes Mid-Match

A frozen board with the rope burning is a nightmare. Force-close the app and relaunch — Hearthstone reconnects to ongoing matches automatically. If freezes happen repeatedly, lower the graphics settings inside the game options and disable vertical sync. On mobile, free up RAM by closing background apps before launching.

Card Packs or Purchases Not Appearing

If you paid but your packs or card backs didn't show up, don't panic and don't buy again. Log out of the game and log back in — this forces a sync with the server. If nothing appears after 15 minutes, check your Battle.net transaction history to confirm the charge went through, then contact Blizzard support with the order ID.