Is Janitor AI Down? Live status & outage reports

Service info and troubleshooting

Site Won't Load at All

If the page just spins or throws a blank screen, start with the basics: clear your browser cache and cookies, then do a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). Try a different browser — Chrome tends to work more reliably than Firefox or Safari with this service. Also check if your ISP is throttling connections to external AI platforms.

Login Errors and Session Drops

The most common cause is an expired session token. Log out completely, clear site data for janitorai.com specifically, and log back in. If you get a 401 or 403 error, your account might be temporarily flagged — wait 10–15 minutes before retrying. Using the same account on multiple devices simultaneously often triggers forced logouts.

API Connection Failures

• Open your profile settings and verify the API key is pasted correctly — no extra spaces at the start or end
• Make sure you're using the right endpoint format for your chosen provider (OpenAI, Kobold, etc.)
• If the key was working before and suddenly stopped, regenerate it on the provider's side and update it in the settings
• Some API tiers have rate limits — if you're sending too many messages too fast, the connection gets dropped

Messages Not Sending or Stuck

When the chat just freezes after you hit send, the issue is almost always on the API side, not the interface. Refresh the page — your message history is saved. If it keeps happening, switch the response model to a lighter one (like GPT-3.5 instead of GPT-4) to rule out token limit overflows causing the hang.

Character Cards Won't Load

Images and card data sometimes fail to fetch due to CDN caching issues. Force-reload the character page directly, not through the main feed. If a specific card consistently won't open, try accessing it from the shared link rather than browsing the catalog.

Subscription Payment Not Going Through

• Double-check that your card allows international transactions
• Some banks block recurring charges from AI platforms by default — contact your bank to whitelist the merchant
• Try a different payment method if available; PayPal tends to process more smoothly than cards in some regions
• Clear browser autofill data before retrying — corrupted form data can silently fail the checkout