Is Chai AI Down? Live status & outage reports

Service info and troubleshooting

App Won't Launch or Crashes on Startup

If the Chai app freezes on the splash screen or closes immediately, start with the basics: force-quit the app, clear its cache in your device settings, then relaunch. On Android, go to Settings → Apps → Chai → Storage → Clear Cache. On iOS, offload and reinstall the app. Make sure your OS version meets the minimum requirements — older firmware is a common culprit.

Messages Not Sending or Stuck

When your message just hangs with a spinner and never delivers, the issue is almost always a dropped connection. Switch from Wi-Fi to mobile data or vice versa to rule out a local network problem. If both fail, the servers might be under load — wait a few minutes and try again. Long messages with complex formatting sometimes get stuck too; try sending a shorter test message first.

AI Responses Stop Loading Mid-Chat

Sometimes the bot just stops replying mid-conversation. This usually means the session timed out or hit a context limit. Close the chat, reopen it, and send a new message. If the problem repeats across multiple chats, log out and back in to refresh your session token.

Login Errors and Account Access Issues

Can't get past the login screen? First, double-check your credentials — copy-paste the password rather than typing it. If you use Google or Apple sign-in, make sure the third-party auth isn't blocked by your browser or device privacy settings. Reset your password if needed; the reset email sometimes lands in spam.

Subscription Payment Not Going Through

• Verify your card details are entered correctly, including the billing address
• Check that your bank hasn't flagged the transaction as suspicious
• Try a different payment method if available
• Make sure your app is updated — outdated versions sometimes have broken payment flows
• If the charge went through but premium didn't activate, restart the app and restore purchases from the account settings

Interface Freezing or Slow Response

A sluggish interface — buttons not responding, chats loading slowly — often comes down to device memory. Close background apps and free up storage space. If you're on the web version, clear browser cookies and try a different browser entirely. Disabling browser extensions can also help isolate the cause.