Is Clash Royale Down? Live status & outage reports

Service info and troubleshooting

Game won't launch or crashes on startup

If the app freezes on the loading screen or shuts down immediately, start by clearing the cache. On Android: Settings → Apps → Clash Royale → Clear Cache. On iOS, delete and reinstall the app. Make sure your OS version meets the minimum requirements — the game dropped support for Android 5 and iOS 12 a while back.

High ping and laggy battles

Latency issues usually come down to your connection, not the servers. Switch from Wi-Fi to mobile data or vice versa and see if it helps. If you're on Wi-Fi, move closer to the router or restart it. Background apps eating bandwidth — streaming, downloads, video calls — will tank your in-game ping. Close them before a session.

Login errors and account not loading

Problems signing in through Google Play or Game Center are often caused by an expired session token. Sign out of your Google or Apple account on the device, then sign back in before launching the game. If the error persists, check that the date and time on your device are set automatically — a wrong timezone alone can break authentication.

Payment not going through

• Check that your payment method is valid and has sufficient funds
• Make sure your billing address in the app store matches your card details
• Try a different payment method: another card or store credit
• If the charge was made but gems didn't arrive, wait 15 minutes and restart the app — purchases sometimes sync with a delay

Server unavailable or connection lost mid-battle

When the game drops you with a 'Unable to connect' message, it's worth checking the official Clash Royale Twitter or the in-game news banner — outages do happen. If there's no announcement, the issue is likely local. Restart your router, toggle airplane mode on and off, then relaunch the app.

Chest or reward not showing up

After finishing a battle or an event, rewards occasionally fail to display immediately. Force-close the app completely and reopen it — the inventory usually syncs within a minute. If a purchased chest is missing after payment confirmed, contact in-game support via Settings → Help and Support with your purchase receipt.