Is Guilded Down? Live status & outage reports

Service info and troubleshooting

App Won't Launch or Crashes on Start

If the desktop client refuses to open or crashes immediately, the first thing to try is clearing the local cache. On Windows, go to %AppData%/Guilded and delete the Cache folder, then restart. On macOS, the equivalent is ~/Library/Application Support/Guilded. If that doesn't help, reinstall the app — sometimes corrupted update files are the root cause.

Can't Log Into Your Account

Double-check that Caps Lock is off and the email address is typed correctly. If the password reset email isn't arriving, look in your spam folder and make sure the address linked to your account is active. Accounts with two-factor authentication sometimes fail if the authenticator app is out of sync — re-sync the time settings on your phone.

Messages Not Sending or Delayed

This is usually a connectivity issue on the client side. Try these steps:

• Restart your router and check your connection speed
• Switch from Wi-Fi to a wired connection if possible
• Close background apps that eat up bandwidth
• Log out and back into Guilded

If messages show as sent but recipients don't see them, the issue may be on the server side — check the official status page at guilded.gg/status.

Voice Chat: High Ping or No Audio

High latency in voice channels often comes down to your network or the selected server region. Go to User Settings → Voice & Video and switch to a region closer to your location. Also make sure the correct input/output devices are selected — after system updates, Guilded sometimes resets to default audio devices.

Images and Videos Won't Load

If media files appear as broken thumbnails, the cache is likely the culprit. Clear it through Settings → Advanced → Clear Cache. Also check whether your browser or system firewall is blocking CDN domains used by the platform.

Server Channels Showing as Unavailable

When specific channels appear grayed out or throw a 'Cannot connect' error, it's worth checking your role permissions with the server admin. If permissions are fine, the channel may be temporarily unavailable due to backend issues — waiting 10–15 minutes usually resolves it.