Is Wordwall Down? Live status & outage reports

Service info and troubleshooting

Site Won't Load or Keeps Timing Out

If Wordwall just spins or throws a connection error, start with the basics: clear your browser cache and cookies, then reload. Try a different browser — Chrome tends to work most reliably. If the issue persists across browsers, check whether your router needs a restart. Corporate or school networks sometimes block external educational platforms, so switching to mobile data can confirm whether it's a network-side restriction.

Activities Freeze or Don't Respond

This usually comes down to an overloaded browser tab or a slow connection. Close any unnecessary tabs, especially ones streaming video or running heavy scripts. If the activity freezes mid-game, refresh the page — most Wordwall activities save progress on the server side, so you won't lose your template. On older devices, switching from animated to simpler activity types can make a real difference.

Can't Log Into Your Account

Double-check that Caps Lock is off and you're using the email tied to your Wordwall account. If a password reset email isn't arriving, check your spam folder and make sure your inbox isn't full. Some school email systems filter automated messages — try registering with a personal address instead.

Created Activity Fails to Save

• Make sure you're logged in before editing, not just browsing as a guest
• Avoid using special characters or emoji in activity titles
• If the save button doesn't respond, copy your content, refresh the page, and paste it back
• A stable connection matters here — saving over mobile data with a weak signal often causes silent failures

Shared Links Don't Open for Students

If students report that a shared link leads to an error page, check whether the activity is set to public in your sharing settings. Private activities require students to be logged in. Also confirm the link wasn't accidentally truncated when copied into a messaging app or LMS.

Audio or Images Not Loading in Activities

Slow or inconsistent media loading is almost always a bandwidth issue. Ask students to close other apps consuming data. On school networks, media files from third-party platforms are sometimes cached aggressively — reloading the page or switching to a different network usually clears it up.