Is Itch.io Down? Live status & outage reports

Service info and troubleshooting

Site won't load or pages time out

If the site freezes on a blank screen or throws a 502/503 error, the issue is usually on the server side. Check the official Itch.io Twitter/X account or status page for incident reports. On your end, clear the browser cache, disable extensions, and try a different browser. Chrome and Firefox are the most stable choices here.

Game download stuck or fails mid-way

Large files often choke on unstable connections. Pause the download and resume it — the platform supports partial downloads. If you're using the Itch desktop app, try restarting it entirely. Also check that your disk has enough free space: the app sometimes silently fails when it runs out of room without showing a clear error.

Payment not going through at checkout

First, make sure your card supports international transactions — many regional banks block payments to foreign platforms by default. If the card is fine, try a different browser or clear cookies. PayPal is usually more reliable than card payments on this platform when one method keeps failing.

Can't log into your account

• If the password reset email isn't arriving, check the spam folder and wait up to 10 minutes
• Autofill can sometimes insert wrong credentials — type the password manually
• Two-factor authentication issues are often caused by a clock mismatch between your device and the server; sync your system time and try again
• Logging in via Google or other OAuth providers occasionally breaks after browser updates — switching to email login usually fixes it

Purchased game not showing in library

After a successful payment, the game should appear in your library within a few minutes. If it doesn't, log out and back in. If the transaction went through but the library is still empty, go to the purchase confirmation email and use the direct download link — it works independently of account sync.

Desktop app crashes or freezes on launch

The Itch app is Electron-based, so it's sensitive to GPU driver issues. If it freezes on startup, try launching it with hardware acceleration disabled. On Windows, right-click the shortcut, open properties, and add --disable-gpu to the target path. Reinstalling the app from the official site often resolves persistent crashes caused by corrupted local data.