Is SoundCloud Down? Live status & outage reports

Service info and troubleshooting

Tracks won't load or buffer endlessly

The most common culprit is a stale browser cache. Clear cookies and cached data, then reload the page. If you're on the mobile app, try force-closing it and reopening. Also check whether your internet connection is stable — even a brief drop can freeze the audio stream mid-playback.

Upload fails or gets stuck at 0%

This usually comes down to file size, format, or a flaky connection. SoundCloud accepts MP3, WAV, FLAC, AIFF, and a few others — anything outside that list will silently fail. Keep uploads under 5 GB and make sure your network doesn't drop during the transfer. If the progress bar freezes, cancel and retry on a wired connection rather than Wi-Fi.

Login errors and account access issues

If the password is correct but login still fails, try these steps:

• Reset your password via email — sometimes sessions just expire silently
• Disable browser extensions, especially ad blockers, which can interfere with auth scripts
• Switch to a different browser to rule out local storage corruption
• Check that your email address is spelled correctly if using SSO through Google or Apple

Audio plays with heavy distortion or cuts out

This points to a bitrate or bandwidth problem. Lower the streaming quality in app settings if you're on a slow connection. On desktop, closing other tabs that consume bandwidth usually helps. If the issue persists only on specific tracks, the source file itself may have been uploaded with artifacts.

Search returns no results or wrong ones

Try clearing the search field completely and retyping. If the results are clearly off, log out and back in — the search index sometimes gets tied to a corrupted session token. On the mobile app, pulling down to refresh the feed can also reset the search state.

Payment doesn't go through for Go+ subscription

Double-check that the billing address on your card matches exactly what the bank has on file. Declined transactions are often triggered by a mismatch in postal code, not the card number itself. If the card is valid and the issue persists, try a different browser or switch to PayPal as the payment method.