Is Amazon Down? Live status & outage reports

Service info and troubleshooting

Amazon App Won't Load or Crashes

If the app freezes on launch or keeps crashing, start by force-closing it and clearing the cache. On Android: Settings → Apps → Amazon Shopping → Storage → Clear Cache. On iOS, delete and reinstall the app. Also check that you're running the latest version — outdated builds often break after backend updates.

Sign-In Errors and Account Access Issues

A failed login usually comes down to one of three things: wrong credentials, a browser storing an outdated session cookie, or two-step verification acting up. Clear your browser cookies, try an incognito window, and double-check that your authenticator app is synced to the correct time. If the verification code keeps failing, re-sync your authenticator or switch to SMS confirmation temporarily.

Payment Not Going Through at Checkout

When a card gets declined on Amazon, it's rarely a platform bug — more often the issue is on the bank's end. Try these steps:

• Confirm the billing address in your Amazon Wallet matches exactly what your bank has on file
• Check if your bank has flagged the transaction as suspicious and requires manual approval
• Try a different browser or switch from the app to the desktop site
• Use an alternative payment method like a gift card balance to isolate the issue

Orders Not Updating or Tracking Stuck

If your order status hasn't changed in over 24 hours, first check whether the estimated delivery window has actually passed. Carrier tracking sometimes lags by several hours after a scan. Refresh the page rather than relying on the app notification — the app cache can show stale data.

Search Results Not Loading Correctly

Broken search — blank results, infinite spinner, or mismatched filters — is often a client-side caching problem. Hard-refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac), clear site data in your browser settings, or switch to a different browser entirely. If the issue persists across devices, the problem is likely a temporary index glitch on Amazon's side that resolves within an hour or two.

Images and Videos Not Displaying

Product images failing to load usually points to a slow or unstable connection rather than the service itself. Run a quick speed test — streaming product videos requires at least 5 Mbps. If speed is fine but images still won't show, disable any browser extensions that block scripts or images, since these commonly interfere with Amazon's media delivery.