Progress Not Saving Between Sessions

- Make sure you're logged in to your Facebook account or King account before playing - Check that the app has permission to access the internet in your device settings - Avoid closing the app mid-level, as progress syncs at level completion - If cloud sync fails, try logging out and back in to trigger a fresh sync

High Ping and Slow Response in Events

- Move closer to your router or switch to a 5 GHz Wi-Fi band - Close background apps consuming bandwidth - Restart your router if latency spikes suddenly - Avoid playing during peak network hours if your connection is shared

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Is Candy Crush Down? Live status & outage reports

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Candy Crush common issues

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Service info and troubleshooting

Game Won't Launch or Crashes on Start: If Candy Crush refuses to open or shuts down immediately, start by force-closing the app and restarting your device. Outdated app versions are a common culprit — check your app store for pending updates. If the issue persists, clear the app cache through your device settings. On Android, go to app info and wipe the cache partition. iOS users should delete and reinstall the app entirely.
Levels Not Loading or Stuck on Screen: This usually points to a weak or unstable internet connection. Switch from Wi-Fi to mobile data or vice versa to rule out a network-side problem. If the level loads partially and then freezes, the game assets may have failed to download. A full reinstall often resolves this.
Progress Not Saving Between Sessions: Make sure you're logged in to your Facebook account or King account before playing

Check that the app has permission to access the internet in your device settings

Avoid closing the app mid-level, as progress syncs at level completion

If cloud sync fails, try logging out and back in to trigger a fresh sync
Payment Not Going Through: Failed purchases inside Candy Crush are often tied to your app store account, not the game itself. Verify your payment method is valid and has sufficient funds linked to your Google Play or App Store profile. Try removing and re-adding your card. If the charge appears on your statement but the purchase didn't activate, wait 15 minutes and restart the app — delayed server confirmation is common.
Lives and Boosters Not Received After Purchase: Contact King support with your order confirmation number. In many cases the items appear after a manual sync triggered by logging out, restarting the device, and logging back in. Don't attempt the purchase again before confirming the first transaction failed.
High Ping and Slow Response in Events: Move closer to your router or switch to a 5 GHz Wi-Fi band

Close background apps consuming bandwidth

Restart your router if latency spikes suddenly

Avoid playing during peak network hours if your connection is shared
Server Unavailable Error: When the game displays a connection or server error, the issue is typically temporary. Wait a few minutes and try again. If it persists across multiple devices on different networks, the King servers may be experiencing downtime. There's no fix on your end in that case — checking the official King social channels is the fastest way to confirm ongoing outages.