Is Skyscanner Down? Live status & outage reports

Service info and troubleshooting

Search results won't load or update

If the flight search hangs or returns no results, the first thing to check is your browser. Clear the cache and cookies, then try again. Outdated cached data is a surprisingly common reason why Skyscanner stops responding properly. Also try a different browser or switch from the app to the web version — sometimes that alone fixes it.

App freezes mid-search

The mobile app tends to freeze when it's running on a cluttered device. Force-close the app, free up some RAM by shutting down background processes, and reopen. If it keeps happening, uninstall and reinstall — app updates occasionally ship with bugs that get patched in the next release, so also check whether there's a pending update in the App Store or Google Play.

Payment not going through

This one usually comes down to a few things:

• Your bank is blocking the transaction — call them or approve it through your banking app
• The card details were entered with a typo — double-check the expiry date and CVV
• The booking session timed out — prices on aggregators refresh fast, so start over and try again quickly
• Try a different payment method if the first one keeps failing

Prices differ from what was shown

Skyscanner pulls live data from airlines and booking agents. If the price changed between search and checkout, it's because the fare updated on the airline's end. Hit the back button, search again, and book without delay — popular routes can shift in minutes.

Account login failing

If you can't log in, start with a password reset. If the reset email isn't arriving, check your spam folder. Sometimes the issue is a browser extension blocking the login form — disable ad blockers temporarily and try again. Logging in via Google or Apple ID usually bypasses these issues entirely.

Page not loading at all

Run a quick check: open another site to confirm your internet connection is working. If everything else loads fine but Skyscanner doesn't, try switching from Wi-Fi to mobile data. DNS issues can cause exactly this kind of selective failure — changing your DNS to 8.8.8.8 takes about a minute and often resolves it.